Grab Case Study

As Southeast Asia’s leading ride hailing and multi-service platform, Grab has become the first in the ride-hailing industry globally to receive certification in the International Quality Management System (QMS) Standard ISO 9001:2015 by LRQA. 

Grab believes that the successful certification of the ISO 9001:2015 will provide them a competitive edge by promoting business effectiveness, improving value to their customers and ensuring that their services continue to be efficient, safe and reliable. 

Achieving the ISO 9001:2015 certification demonstrates Grab’s proactive leadership approach to focus on improving the organisation’s quality processes as well as reinforcing their commitment to quality excellence through continual improvement.

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